Case Studies

From Scattered Onboarding to Day One: Confident New Hires in Half the Time

Scattered, manager-owned onboarding versions left new hires knowing only their own team's way of working. After consolidating, it was rebuilt as a single day-one experience in Figma with all relevant resources.

From Scattered Onboarding to Day One: Confident New Hires in Half the Time

Scattered, manager-owned onboarding versions left new hires knowing only their own team's way of working. After consolidating, it was rebuilt as a single day-one experience in Figma with all relevant resources.

Time to confidence

3 to 6 mo

from 6 to 9+

Onboarding

Day-one experience

Accessibility: A Design-First Standard

From hands-on voice features in messaging to a low-vision evaluation that settled a navigation decision, I treated accessibility as part of the design, not a final check.

From Scattered Onboarding to Day One: Confident New Hires in Half the Time

Scattered, manager-owned onboarding versions left new hires knowing only their own team's way of working. After consolidating, it was rebuilt as a single day-one experience in Figma with all relevant resources.

Time to confidence

3 to 6 mo

from 6 to 9+

Onboarding

Day-one experience

Setting a North Star for Mobile

I wrote the vision and principles for the PlayStation mobile program, then built the structure that let designers act on them without waiting on me.

From Scattered Onboarding to Day One: Confident New Hires in Half the Time

Scattered, manager-owned onboarding versions left new hires knowing only their own team's way of working. After consolidating, it was rebuilt as a single day-one experience in Figma with all relevant resources.

Time to confidence

3 to 6 mo

from 6 to 9+

Onboarding

Day-one experience

Building a Feedback Culture That Stuck

I made critique a safe, regular habit on my team, and our team-health scores on feedback and action-taking rose with it.

From Scattered Onboarding to Day One: Confident New Hires in Half the Time

Scattered, manager-owned onboarding versions left new hires knowing only their own team's way of working. After consolidating, it was rebuilt as a single day-one experience in Figma with all relevant resources.

Time to confidence

3 to 6 mo

from 6 to 9+

Onboarding

Day-one experience

Prototyping in Code: A Monthly AI Beta Loop

I brought AI prototyping into our release rhythm, so design and engineering built in parallel and real users tested small releases every month.

From Scattered Onboarding to Day One: Confident New Hires in Half the Time

Scattered, manager-owned onboarding versions left new hires knowing only their own team's way of working. After consolidating, it was rebuilt as a single day-one experience in Figma with all relevant resources.

Time to confidence

3 to 6 mo

from 6 to 9+

Onboarding

Day-one experience

Growing Designers at Every Level

From apprentices to staff designers, I built the paths, plans, and coaching that helped people grow, on my team and well beyond it.

From Scattered Onboarding to Day One: Confident New Hires in Half the Time

Scattered, manager-owned onboarding versions left new hires knowing only their own team's way of working. After consolidating, it was rebuilt as a single day-one experience in Figma with all relevant resources.

Time to confidence

3 to 6 mo

from 6 to 9+

Onboarding

Day-one experience

Protecting the Team’s Capacity

I planned my team’s work with room to breathe and set realistic timelines with partners, so designers could do their best work without dropping commitments.

From Scattered Onboarding to Day One: Confident New Hires in Half the Time

Scattered, manager-owned onboarding versions left new hires knowing only their own team's way of working. After consolidating, it was rebuilt as a single day-one experience in Figma with all relevant resources.

Time to confidence

3 to 6 mo

from 6 to 9+

Onboarding

Day-one experience

Keeping Design’s Seat at the Table

On a partner-built streaming experience, I clarified design’s role on console and gave my designer the clarity to do great work.

From Scattered Onboarding to Day One: Confident New Hires in Half the Time

Scattered, manager-owned onboarding versions left new hires knowing only their own team's way of working. After consolidating, it was rebuilt as a single day-one experience in Figma with all relevant resources.

Time to confidence

3 to 6 mo

from 6 to 9+

Onboarding

Day-one experience

Turning a Disagreement into an Experiment

When design and product disagreed on a navigation change, I proposed testing it instead of debating it, with productization as the goal.

From Scattered Onboarding to Day One: Confident New Hires in Half the Time

Scattered, manager-owned onboarding versions left new hires knowing only their own team's way of working. After consolidating, it was rebuilt as a single day-one experience in Figma with all relevant resources.

Time to confidence

3 to 6 mo

from 6 to 9+

Onboarding

Day-one experience

Holding the Bar Before Handoff

From apprentices to staff designers, I built the paths, plans, and coaching that helped people grow, on my team and well beyond it.

From Scattered Onboarding to Day One: Confident New Hires in Half the Time

Scattered, manager-owned onboarding versions left new hires knowing only their own team's way of working. After consolidating, it was rebuilt as a single day-one experience in Figma with all relevant resources.

Time to confidence

3 to 6 mo

from 6 to 9+

Onboarding

Day-one experience

Making Sign-Up Feel Simple

My team reworked account creation to remove dead ends, ask only for what’s needed, and make sign-in more secure.

From Scattered Onboarding to Day One: Confident New Hires in Half the Time

Scattered, manager-owned onboarding versions left new hires knowing only their own team's way of working. After consolidating, it was rebuilt as a single day-one experience in Figma with all relevant resources.

Time to confidence

3 to 6 mo

from 6 to 9+

Onboarding

Day-one experience

Find out about opportunities to work with me and projects I'm currently involved in.

Julie Ahn - UX Consulting Specialist

© 2026 Julie Ahn

Find out about opportunities to work with me and projects I'm currently involved in.

Julie Ahn - UX Consulting Specialist

© 2026 Julie Ahn