Onboarding documentation existed in scattered versions, each owned by an individual manager, with little continuity between them. New hires often learned only how their own team worked, which led to confusion and gaps once they collaborated cross-functionally, and to friction for new hires and the colleagues around them. New designers joined a complex, multi-platform space, and in surveys and interviews they reported needing six to nine months or more to feel fully comfortable. Ramp-up depended on whoever had time to answer questions that week. Gathering every version into one place produced a 20-page document, which made it possible to see what content existed and how to organize it.